What a joke this Jeweler is!!!!!! I have been waiting and getting the run around for 4 weeks for my ring to be done. At first the jeweler screwed up my ring and gave me a terrible quality setting to which my stone was loose and spinning. And then when I removed a small bar from my sitting, I can see where he cut the line with the cutters and told me its NOTHING and that its my fault because I decided to remove the bar!!!!!!!!!! EVERY SINGLE time i Called these people changed their story and have been stalling on having my ring ready. I have never ever dealt with such unprofessional people in the jewelry business. PLEASE DO NOT TAKE YOUR JEWELRY THERE AS YOU WILL EXPERIENCE DEVASTATING POOR QUALITY WORK AND IT WILL TAKE FOREVER!!!! I am beyond livid at how the two ladies at the store have been treating me as I was patience enough for 3 weeks. I cannot continue to be patient as I am seeing on how they are trying to manipulate their stories. I asked for John the Jeweler himself to contact me because I am disgusted at this time of customer service.
P.D. Murphy Jewellers are a gracious, friendly and professional establishment, which makes us happy and more than willing to do repeat business there. Both my wife and I have bought numerous items from them over the years and appreciate the high quality of service greatly. We've never been disappointed or had any problems even after having trusted them to do repairs or adjustments on items that were purchased elsewhere. The polite sales staff are very attentive and they provide customer care that is ALWAYS courteous, considerate, professional and informative. Their selections are very good, their expertise is great, and the pricing is excellent. Thanks.
I bought my wife her wedding ring here and bought my wife a 10 year anniversary ring. They were very helpful and showed me the rings that I could afford. Almost 2 years after I bought the ring a small diamond had fallen out. I brought it in to be repaired. Almost 1 year after the warranty they fixed it at no cost or fuss. Martha had great customer service. I will return in the future.
I had a ring fixed that broke after they repaired it. The communication was poor, the work was good, but not guaranteed. They blame my ring for being too thin and expect it to need further repair within the next 6 months. Not exactly what you want to hear.
Terrible customer service. Some of the rudest, conniving women I've ever dealt with.
P D Murphy Jewellers Ltd is a Canadian Jewelry Store based in Barrie, Ontario. P D Murphy Jewellers Ltd is located at 531 Bryne Dr, Barrie, ON L4N 9P7, Canada.
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